Legal
Privacy Policy
We are committed to protecting your privacy and personal data in accordance with the highest standards.
At GreenHub, we respect the privacy of ShipHub app users and are committed to protecting personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Information We Collect
We may collect the information necessary to provide our app services, including:
- Full name, mobile number, and email address.
- Identification details, driver's license information, and vehicle details for drivers.
- Documents required for registration and verification.
- Location data, pickup and delivery locations, and driver location tracking during active orders.
- Order, transaction, and payment information.
- Device information and push notification tokens.
- Technical data necessary for the operation and security of the app.
Location Data
The app uses location data to track orders, determine driver locations, calculate distances, estimate arrival times, and facilitate pickup and delivery services.
Payments
Payment transactions may be processed through third-party payment service providers.
We do not sell or rent users' personal data.
Data Sharing
We may share only the minimum necessary personal data with service providers involved in operating the app, such as payment processors, notification services, hosting providers, and technical infrastructure providers. We may also share data with government authorities when required by applicable laws or regulations.
Data Protection and Retention
We implement appropriate measures to protect personal data against unauthorized access, use, or disclosure.
We retain personal data only for as long as necessary to provide our services and fulfill legal, regulatory, and operational requirements. Data will be deleted or securely destroyed when it is no longer needed, unless its retention is required by applicable laws or regulations.
User Rights
Users may request access to their personal data, request corrections or updates, and request the deletion of their accounts and any personal data that is not subject to legal or regulatory retention requirements.
App Permissions
The app may request access to location services, the camera, photos, and notifications to provide features and functions associated with these permissions.
Account Deletion
Users may request the deletion of their accounts directly through the app or by contacting us. Certain records may be retained where required to comply with financial, legal, or regulatory obligations.
Updates to This Policy
We may update this Privacy Policy when introducing new features or making changes to how our services are provided. Any updated version will be published through the app or on our website.
Contact Us
For inquiries regarding privacy or personal data:
Website: shiphub.sa
Email: support@shiphub.sa